We love installing holiday lights in Portland, OR. Answering the same questions over and over? Maybe, not so much. That's why we compiled a list of our most frequently asked questions. If we've missed something and you want the answer, please don't hesitate to call us!
Do you install customer-purchased lights?
We like to make every customer as happy as possible, so yes we will install customer-purchased lights. However, for a variety of reasons, we prefer to lease and install commercial-grade professional lighting products. This leads to a brighter, more consistent display with a cleaner look and tighter lines. It also allows us to offer a season-long guarantee on our lighting displays.
What kind of lighting do you offer?
We offer commercial-grade C7 and C9 LED lights in all colors along with LED mini lights. We also install landscape lighting and include that as part of your display.
How and where do you purchase the lights you use?
We purchase our lights from a commercial distributor. We purchase in bulk so all of our customers can take advantage of our purchasing power.
What type of customization options do you offer?
If you can imagine it, we can design and build it. Our displays can be created in simple bright white lights, two or more colors or in multi-color lighting. We can, in some custom cases, fabricate materials like a giant tree or wreath to meet your demands.
Do you use any special type of equipment when installing lighting?
Depending on the Christmas light installation project, we may use lifts, scaffolding and/or tie-offs to construct a particular display. Because we are also a year-long property maintenance company, we have access to a variety of equipment to help our installs go smoothly with amazing results.
What type of insurance/bond coverage do you have?
Again, because we are a year-round business, we carry $5 million worth of liability coverage to give our customers peace of mind.
What is a typical price range customers can expect?
Our typical customer spends between $800-$1,200 for their display. This includes leasing the lighting, installation, our season-long installation guarantee, lighting removal in January and lighting storage.
What is your “Season-Long Guarantee”?
We guarantee our lights for the entire holiday season. If there are any problems, we come out and fix them at no additional charge.
When and how are the dates of installations chosen?
We work with our clients to find dates that work best. Of course, our returning customers are given preference and then dates are scheduled on a first-come, first-serve basis. We start in the beginning of October and install right up through Christmas Eve.
When would light removal be expected?
During the first two weeks of January unless the customer has a specific request outside of this time frame.
Do you do both residential and commercial displays?
Yes. We install both residential Christmas light displays and offer commercial Christmas lighting.
Do you get a lot of referrals and/or returning customers?
Absolutely! Many of our customers have been with us for three years or longer!
How and when do I pay for my service?
We take a credit card upon booking the job but only run charges on the card when installation is complete.
What are the factors that determine pricing on a project?
The difficulty of ladder setup, the location of the job site, the timing of installation, type of lights, how tightly the lights are wrapped, the height of trees, size of bushes and amount of lighting are typically the deciding factors.